Rapport at Work

'Rapport at Work is packed with rich insights and practical approaches for fostering and maintaining healthy, productive relationships – more than in any other book I have ever read. I'll be drawing on them in my own work. Written in simple, clear language, every chapter is grounded in research while showing a deep understanding of what makes real people tick. Bravo!'

Carlos Valdes-Dapena,CEO, Corporate Collaboration Resources, LLC

'Rapport at Work is a highly practical and accessible introduction to communication and relationship management in diverse settings. Rather than providing fixed rules, it makes readers think about how they communicate and what influences the way they communicate. The book will be of great benefit to professionals as well as students of business communication who want to build better relationships with colleagues, clients and other collaborators.'

Doris Dippold, Associate Professor of Intercultural Communication, University of Surrey

'This is a brilliant book! Relationships lie at the core of all workplaces, but creating positive rapport is not always straightforward, especially when working across cultures. In Rapport at Work, Helen Spencer-Oatey and Domna Lazidou astutely outline why this is the case, and how we can develop better social relationships with others and avoid unnecessary conflict. They translate decades of meticulous empirical research into a highly accessible and practical framework for navigating relationships in the workplace. It is a must read not only for professionals wanting to improve workplace culture, but also students and scholars of workplace communication.'

Professor Michael Haugh,School of Languages and Culture, University of Queensland

'This is a thoughtful, practical and timely book for anyone seeking to build more meaningful connections across cultures and contexts. What I particularly appreciated was the way it makes rapport both intellectually rigorous and practically usable. I also valued the broader treatment of culture, which makes the framework relevant not only across national cultures, but across teams, professions, organisations and institutional settings. It offers a clear framework for noticing, reflecting and responding with greater care. For reflective practitioners, it is both intellectually rich and immediately useful in everyday working relationships.'

Tanya McCalmon,Director/Inclusion Consultant, Lennox Learning & Development

'Rapport at Work is a fascinating book which brings the reader into the world of relationships, language, and culture. The book is ground-breaking because it presents a research-based but highly accessible introduction to the topic, with relevance not only for those who seek to manage rapport more successfully but also for academics who research the area.'

Dániel Z. Kádár, Dalian University of Foreign Languages, China and ELTE Research Centre for Linguistics, Hungary